Arcon Housing Association Limited

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Citizens Advice
The Citizens Advice service helps people resolve their legal, money and other problems by providing free information and advice.
Step Change
If you are seeking help with your debts, make sure you don’t have to pay for it. Charities such as the Consumer Credit Counselling Service (CCCS) can provide you with all the services, help and support you need to be debt free without costing you a penny. To get started, use their online assessment tool, CCCS Debt Remedy, which will give you personalised budgeting and free debt advice specific to your situation. You can also call the freephone helpline 0800 138 1111 to speak to a Debt Counsellor. brings together information from across UK government departments, including information about housing, travel, benefits and rights.
Age UK
Age UK is the new force combining Age Concern and Help the Aged. Age UK promotes the well-being of all older people to help make later life a fulfilling and enjoyable experience. They offer advice about finance, rights at work, healthcare, housing, benefits, discrimination and much more.
National Debtline
The helpline that provides free confidential and independent advice on how to deal with debt problems.
Turn2us helps people access the money available to them—through welfare benefits, grants and other financial help.

Credit Unions

Manchester Credit Union
Manchester Credit Union is a not-for-profit financial co-operative serving people who live or work in Manchester, Tameside, Trafford, Rochdale and the High Peak.
ABCUL Credit Unions
The home site of the Association of British Credit Unions Ltd, the main trade association for credit unions.

Leaseholder and Shared Ownership

Leaseholder Advisory Service (LEASE)
The Leasehold Advisory Service provides free advice on the law affecting residential long leasehold property and commonhold.
Help to Buy North West
Help to Buy North West provide housing solutions for people who cannot afford to buy a home outright across Greater Manchester and Lancashire.

Housing Benefit

Bolton Metropolitan Borough Council
Phone: 01204 331590
Fax: 01204 331509
Bury Metropolitan Borough Council
Telephone: 0161 253 5008
Minicom: 0161 253 7408
Cheshire East Council
Phone: 0300 123 5013
Manchester City Council
Phone: 0161 219 6100
Minicom: 0161 953 8301
Fax: 0161 455 1130
Rochdale Metropolitan Borough Council (by area)
Central and West Rochdale: 01706 864093
East Rochdale and Pennines: 01706 864046
Heywood and Middleton: 01706 864094
Fax: 01706 866186
City Of Salford
Phone: 0161–909 6506 (council tenants) or 0161–909 6504 (private sector)
Stockport Metropolitan Borough Council
Phone: 0845 644 4303
Fax: 0161 477 5442
Tameside Metropolitan Borough Council (by area)
Phone: 0161 342 3708
Fax: 0161 342 2012
Phone: 0161 342 3709
Fax: 0161 342 2012
Trafford Metropolitan Borough Council
Phone: 0161 912 2220
Fax: 0161 253 7408

National Organisations

Chartered Institute of Housing
The Chartered Institute of Housing is the professional body for people working in housing across the UK.
Homes & Communities Agency
The Homes and Communities Agency is the non-departmental public body that funds new affordable housing in England and regulates social housing.
Housing Ombudsman Service
The Housing Ombudsman Service considers complaints against member organisations, and deals with other housing disputes.
National Housing Federation
The National Housing Federation supports and promotes the work that housing associations does and campaigns for better housing and neighbourhoods.
Shelter helps people fight for their rights, get back on their feet, and find and keep a home.