Arcon Housing Association Limited

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Plans for a new website

December 2016

Undoubtedly, our current website has seen better days. It needs to be replaced with a site that encourages more of our customers to regularly access our services online. It needs to be much easier to use as well as more visually appealing.

Creating a brand new ‘state of the art’ website is one of the most important jobs that we will be facing, as part of our Modernisation Project. Not only will our new site need stunning good looks, it will also have to be very easy to navigate, with the ‘self-service’ parts of the site very well planned out and information very easy to access.

As a good starting point, we have been talking to other housing associations that have recently created or refreshed their websites. This has been a huge help in establishing what works well and what should be avoided. In particular, we have been looking at ‘home pages’, customer log-in features and how easy it is to navigate sites. We very much appreciate the ‘best practice’ advice we have received which will be fed into developing the very best new website for Arcon.

In particular, we would like to thank the Directors and staff of Magenta Living, for all their valuable advice and generous hospitality when we visited their offices, in Birkenhead, just before Christmas. On the visit, we heard all about their experiences, in developing their own excellent website.

We will begin work, on developing our new website, in March 2017 and in the meantime, we will also be making some necessary revisions, to our current website, as an interim measure. We are hoping to have our brand new website up and running by July 2017.