Arcon Housing Association Limited

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Customer Feedback

At Arcon we really value your feedback, whether this is a complaint, a compliment or simply a suggestion. view our Customer feedback Policy 

Making suggestions and paying compliments

If you would like to make a suggestion, please email customerservicespamfilter@arcon.org.uk and if you would like to pay Arcon a compliment, please let us know the details, of what we did well, by filling in our Compliments Form

Making a complaint

We take complaints very seriously and in order to deal with them fairly, we have a procedure to follow which covers both poor service by Arcon and appeals against housing allocation decisions. We define a complaint as “an expression of dissatisfaction about a service provided by Arcon, where a previous attempt to resolve the issue has failed".

This procedure is not for dealing with everyday matters such as repair requests, neighbour disputes, transfer requests, etc. which should be reported to customerservicespamfilter@arcon.org.uk. If you want to make a complaint and you believe that it falls outside the category of an ‘everyday matter’, please let us know the details of what we did badly or wrong, by filling in our Complaint & Appeal Form.