Arcon Housing Association Limited

Tenants

  1. Home
  2. Tenants
  3. Repairs

Repairs

What is the nature of your repair?

Gas Leak

What should you check?

Check you have not left an appliance on

What action should you take?

Switch off the gas at the mains. Open windows to ventilate and phone National Grid (formerly Transco) on 0800 111 999

Will you be recharged?

No

Gas Central Heating Fault

What should you check?

No heating—check your gas supply is in credit. Leak—place container under and close radiator valves if possible.

What action should you take?

During working hours phone Liberty Gas direct on 0330 333 5786 or by email on arconspamfilter@liberty-group.co.uk. Out of working hours, ring 0161 214 4120.

Will you be recharged?

If fault is found to be a blown fuse or no credit on the meter you will be recharged

Electrical Fault

What should you check?

Check that the fuse has not blown. Also that you have credit on the electric meter

What action should you take?

Report to maintenance department once you have established that fault is not a blown fuse and that there is credit on the meter

Will you be recharged?

If fault is found to be a blown fuse or no credit on the meter you will be recharged

Break in/Vandalism

What should you check?

Make a note of the extent of damage.

What action should you take?

Report incident to the police and record log number /crime incident number and date. Report damage to maintenance department. If your belongings are damaged or stolen report this to your home contents insurance company

Will you be recharged?

A Rechargeable Repair Notification is automatically issued. This should be completed and returned to enable us to review the circumstances. Failure to return the form will result in the work being recharged

General Repair

What should you check?

Check that it is not a repair you are responsible for.

What action should you take?

Report to maintenance department

Will you be recharged?

Failure to keep appointments made with the contractor may be recharged