Our team at Arcon

image of housing officer and tenant

 

 

 Below is a brief outline of the key roles for each member of the Arcon team. If you would like any further information then please contact our Customer Hub.

                             Outline of Staff Roles

We have 3 Customer Service Officers who are responsible for –

  • Call handling & ordering of repairs
  • Former Tenant Arrears
  • Rehousing queries & mutual exchanges
  • Setting up Direct Debits
  • General Tenancy Administration

 

We have 3 Housing Officer’s who are responsible for –

  • Collecting rents, managing arrears and maximising residents income & attending court if necessary
  • Letting vacant properties – managing tenants moving out and finding new tenants by advertising and then allocating fairly
  • Dealing with neighbour complaints – anything from an untidy garden to noise nuisance to major anti-social behaviour.

We have 2 surveyors who are responsible for –

  • Planned works & improvements – kitchen and bathroom renewals, roof renewals, external painting contracts.
  • Inspection & ordering of complex repairs & empty properties in need of full refurbishment.
  • Health & safety contracts such as gas servicing, legionella and asbestos management.

We have 2 Estate Services Officers & 1 Caretaker who are responsible for –

  • Undertaking estate inspections – to identify hazards & carry out checks on communal areas
  • Litter picking & maintaining the appearance of our estates
  • Contractor liaison – giving access to contractors & supervising the gardening & cleaning contracts
  • The Estate Service Officers also carry out minor repairs and empty property clearances

We have 3 Finance Officers who are responsible for –

  • Rents & Service Charge – charging rents, calculating service charges and processing payments (direct debits, cash. Housing Benefit, Universal Credit)
  • Management Accounts – budgeting and reporting
  • Accounts Payable – Invoice processing
We have 3 Corporate Services Staff who are responsible for –
  • Office manager – manages leasehold and shared ownership properties & general office management
  • IT Manager – manages IT infrastructure and day to day trouble shooting
  • Communications & Corporate Services Officer – digital marketing & community development.

The above teams are each managed by the following managers. 

Outline of manager roles

 

We have 3 functional Managers –

  • Property Services Manager – supervises Surveyors and Estate Services Officers, major contracts & tendering of major contracts
  • Finance Managers – supervises Finance Officers, responsible for budgeting & reporting and anything else financial including reporting
  • Housing Manager – supervises Housing Officers & Customer Hub, responsible for customer service and tenancy related matters.